Our Clients are at the core of our business and we do the very best we can to serve them well. Below you will find a collection of letters that we have received over the years which will give you a window into the kind of service we provide.
We have been using Lawlors for nearly 10 years now for an annual inspection and more recently for the removal if a pair of possums, Peter is awsome, an all round great guy who went out of his way to help with the removal. Will continue using the services of Lawlors into the future.
Rob -
February 2014 ____________________________________________________________________________________________________________________________
Attention: Brian Lawlor
Just wanted to put in writing my appreciation and thanks for the service your company offers.
They say it takes a village to raise a child well, but it can also be said that it takes a whole company staff to run a successful business and you have the winning formula!
My initial and follow up phone contacts with Margaret, Janet and Robyn certainly confirm your reference to 'polite, friendly and helpful' office staff.
Steven, who did the initial evaluation, was professional and knowledgeable, his wealth of experience in the field evident. I felt that I was being personally looked after and confident that Steven was offering the best solutions for my particular home situation.
Vlad and his assistant John worked so hard yesterday. They were friendly, considerate and showed such care and expertise in removing and replacing timber flooring. They both did an amazing clean up job, even mopping floors! and offering to replace furniture.
I feel confident in continuing to work with your company in all future monitoring and pest control.
Kind Regards
Marino
January 2014
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Dear Sirs,
After recently discovering evidence of white ants in our home, we were extremely satisfied with the service provided by your people and company.
A worrying and difficult time was transformed when we were instilled with confidence and relief, through the professional and knowledgeable approach by both the people we dealt with. Both Steven, in the initial consultation, and the technician, Chris showed a friendly and polite manner, being considerate of our needs. Chris' approach to his work is a credit to the ethos of the company.
We will certainly be recommending your company to friends and people we know who require your services.
Thank you for your professional service and prompt attention to the treatment of our property.
Yours sincerely,
St Marys
February 2013
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Dear Sir/Madam,
I wish to express my thanks to your company for the inspection and treatment to the above property. Chris Lawlor who did the original inspection was very efficient and extremely friendly. He explained all there was to know about termites which will be very useful in helping further protect my property.
Vlad Lomen who carried out the treatment was fantastic. Like Chris he too was extremely friendly and polite and went about the treatment in a professional way. Whatever holes were drilled were filled in after and what furniture was moved was put back again. He left the property very tidy.
His work ethic was better than excellent. Whilst doing the internal inspection he was very considerate asking permission before entering rooms and opening cupboards etc.
It's great seeing two people enjoying the work that they are in. Both are a credit to the company. Please pass on my thanks to both Chris & Vlad for a superior job.
The only regret I have is that I didn't seek Lawlor's advice earlier. I will certainly be recommending Lawlor's to others.
Kind Regards
Morphett Vale SA 5162
December 2011
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I would like to acknowledge the courteous and professional manner in which Russell carried out his examination, discovery and treatment of our termite problem. His work left a good impression of the standards of your company which we have been associated with for 43 years.
Yours sincerely,
Rose Park SA 5067
July 2011
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I would like to express my pleasure in dealing with your company. From my first contact with the receptionist, yourself and Matthew your company displayed a professional, friendly, informative business which to me explains why Lawlors have been over 70 years in pest control.
My past dealings with a pest control company did leave me a little skeptical but you certainly set both my wife and my mind at ease with your thoroughness and informative quote and then followed up with Matthew who performed his task in a very professional, tradesman like manner. With technicians like Matthew, Lawlors can look forward to many more years of successful trading.
Thank you again and I will definitately have Lawlors follow up with inspections plus have no hesitation in recommending your company to my family and friends.
Yours sincerely,
Parafield Gardens SA 5107
November 2010
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Just a short note to express our appreciation for the professionalism shown by your operator when he treated our house for white ants the other day. His apparent knowledge and manner gave us full confidence that the job would be well done with the minimum of inconvenience and fuss.
After treatment and upon our return home, it was almost impossible to detect that anyone had been in the house.
Well done Lawlors!
West Lakes
September 2003
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Dear Sir,
Please find enclosed here-with our cheque for the inspection of our premises yesterday. May I also add that both my wife and myself were very impressed with the young man who represented your firm, he was most courteous in carrying out his duties and his obvious keen attitude and help he passed onto us.
Yours Sincerely,
Enfield SA
December 2000
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Dear Sir,
Just a few lines to tell you how delighted we were with the service received from your Technician.
He was totally committed to doing a good job, and that was obvious, furthermore he left the house as tidy etc, as it was when he commenced. He made a very traumatic experience a lot easier than could be expected.
Many Thanks
Happy Valley
October 2000
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Dear Staff At Lawlors
I am writing to express my appreciation for your help when I had problems with wasp nests. Although it was the holiday season you went out of your way to give advice and arrange for someone to call. The nests were treated on Sunday 24th December. The person who complete the job was officially on holiday, but nonetheless found time to eradicate the nests efficiently and cheerfully.
Thank you again for your wonderful customer service.
Yours Sincerely
Richmond
December 2007
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To Whom it May Concern,
This note is to express my appreciation of the efficiency and courtesy shown by your service man in his yearly white ant inspection of my property a few days ago. In this day and age, maybe not enough "thank you's" are expressed when deserved, therefore this note is meant to encourage both of you, and your service man personally, with my very best wishes for the future.
Sincerely,
Woodville
June 2001
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Dear Sirs,
We were most impressed with the professionalism of your representative who did the inspection/quote. Excellent and accurate information and great attention to detail. The same excellence and 1st class approach was displayed by the treatment person. I will certainly recommend you highly, the other 2 quotes I got did not come anywhere near you in standard of service and information, no doubt this would also have extended to the actual job done.
Many thanks,
Adelaide
August 2006