The Management and Staff of Lawlor Pest Control are grateful to clients who have written over the years, expressing their satisfaction with the service received. The following are some extracts from their letters. We guarantee the letters are genuine, and the originals can be viewed at our Richmond Office, with agreement of the clients concerned.
Our client’s privacy is always protected and respected.
White Ant Testimonial letters
I’m extremely pleased to report, and not surprised, that Peter was fantastic! He was spot on time, very approachable and gave us excellent ‘down to earth’ customer service. The job appeared to be done very thoroughly (I’m no expert!), he was tidy, cleaned up completely afterwards and explained every step he was doing and the reasoning behind his approach.
As you know, we needed access on the neighbours side. Due to the neighbour working, she sent her Mother over to open up for us. Opposed to simply ‘doing the job’ in his own time, Peter was so thoughtful that he did her side first and finished it all up so her elderly Mother could leave as soon as possible. He did many of these ‘extra’ courtesy type things that seem to have been lost over the years in ‘service’. This is the whole reason Felicity’s Father passed you down to his next generation.
Again, thank you for your services. It was a pleasure to meet you for the initial consultation and have Peter do our job. We look forward to working with you on our ‘pest inspection’ schedule for many years to come.
Toby and Felicity, Seaton.
When I noticed “soft’ spots in my lounge carpet I had that horrible sinking feeling what it meant – termites. Freaking out I immediately rang Lawlor Pest Control – it was the day Adelaide had a record temperature of over 46C – I was told someone would be out that day – and despite the heatwave Chris Lawlor arrived within a couple of hours. Unfortunately I was right - it was termites. Chris checked out my house thoroughly, explained in detail what they would do and gave me a quote on the spot with a date when the treatment could be done. It was nearly four weeks away before they could get to my place. My imagination ran riot I visualised those little critters eating the entire house in that time.
A few days later I rang Lawlor’s office and asked if I could be put on a waiting list for any cancellations they may have. Within the week they rang with a cancellation for the next day. I grabbed it. The technician was to start at 8.30 – at 8 I had a call from him to apologise that he would be running half-an-hour late (how often do you get THAT) Promptly, at 9, he arrived. It took him about six hours to pull up carpets, cut trap doors and drill holes in concrete but he left the place spotless – you would not have known he had been there -I hope the termites did! Lawlor is a family company that has gone from grandfather to grandson – I cannot recommend them highly enough – they offer true-blue old-fashioned service at a very reasonable price but I hope I don’t have to use them again!
Joy, Broadview, February 2019
I can thoroughly recommend Lawlor’s Pest Control for the treatment of white ants. The initial inspector from Lawlor’s was extremely professional, pleasant to deal with, and extremely experienced with his inspection of my home.
On treatment day, a gentleman named Peter arrived and I found Peter to be a very knowledgeable, affable gentleman. He was professional and the most hard working man I have witnessed in a long time. He worked continuously from early morning until late afternoon in treating my home for white ants . My son and I know my home was thoroughly treated and I can rest assured knowing Peter from Lawlor’s Pest Control, has secured my home from white ant infestation.
Claire K, Fulham Gardens
Thanks again to the Lawlor’s Team and Wayne for the Continued AAA Service.
Judy and Robert Bird
Christies Beach, November 2015
Attention: Brian Lawlor
Just wanted to put in writing my appreciation and thanks for the service your company offers.
They say it takes a village to raise a child well, but it can also be said that it takes a whole company staff to run a successful business and you have the winning formula! My initial and follow up phone contacts with Margaret, Robyn and Janet certainly confirm your reference to ‘polite’, friendly and helpful’ office staff.
Steven, who did the initial evaluation, was professional and knowledgeable, his wealth of experience in the field evident. If felt that I was being personally looked after and confident that Steven was offering the best solutions for my particular home situation. Vlad and his assistant John worked so hard yesterday. They were friendly, considerate and showed such care and expertise in removing and replacing timber flooring. They both did an amazing clean up job, even mopping floors! And offering to replace furniture.
I feel confident in continuing to work with your company in all future monitoring and pest control.
I would also like to take this opportunity to thank you and Wayne on the service that you have both provided. I have found you both a pleasure to deal with. I would also like to take this opportunity to commend Wayne on the work he carried out on my property. He worked extremely hard throughout the day and seemed very knowledgeable about his work. It is people like Wayne that create great value for organizations and I hope he is well regarded and rewarded within your company.
Mr P Gardiner
After recently discovering evidence of white ants in our home, we were extremely satisfied with the service provided by your people and company.
A worrying and difficult time was transformed when we were instilled with confidence and relief, through the professional and knowledgeable approach by both the people we dealt with. Both Steven, in the initial consultation, and the technician, Chris showed a friendly and polite manner, being considerate of our needs. Chris' approach to his work is a credit to the ethos of the company.
We will certainly be recommending your company to friends and people we know who require your services.
Thank you for your professional service and prompt attention to the treatment of our property.
I wish to express my thanks to your company for the inspection and treatment to the above property.
Chris Lawlor who did the orignal inspection was very efficient and extremely friendly. He explained all there was to know about termites which will be very useful in helping further protect my property.
Vlad Lomen who carried out the treatment was fantastic. Like Chris he too was extremely friendly and polite and went about the treatment in a professional way. Whatever holes were drilled were filled in after and what furniture was moved was put back again. He left the property very tidy.
His work ethic was better than excellent. Whilst doing the internal inspection he was very considerate asking permission before entering rooms and opening cupboards etc.
lt's great seeing two people enjoying the work that they are in. Both are a credit to the company. Please pass on my thanks to both Chris & Vlad for a superior job.
The only regret l have is that I didn't seek Lawlor's advice earlier. I will certainly be recommending Lawlors to others.
Morphett Vale SA 5162
I would like to acknowledge the courteous and professional manner in which Russell carried out his examination, discovery and treatment of our termite problem. His work left a good impression of the standards of your company which we have been associated with for 43 years.
Rose Park SA 5067
I would like to express my pleasure in dealing with your company. From my first contact with the receptionist, yourself and Matthew your company displayed a professional, friendly, informative business which to me explains why Lawlors have been over 70 years in pest control.
My past dealings with a pest control company did leave me a little skeptical but you certainly set both my wife and my mind at ease with your thoroughness and informative quote and then followed up with Matthew who performed his task in a very professional, tradesman like manner. With technicians like Matthew, Lawlors can look forward to many more years of successful trading.
Thank you again and I will definitately have Lawlors follow up with inspections plus have no hesitation in recommending your company to my family and friends.
Parafield Gardens SA 5107
I'd like to thank your technician for a job well done, and for his courteous approach. He moved things and retuned them to their original places without complaint and cleaned up after himself. I was impressed and very grateful. He was the most well mannered tradesman I've ever had work in my home.
Just a short note to express our appreciation for the professionalism shown by your operator when he treated our house for white ants the other day. His apparent knowledge and manner gave us full confidence that the job would be well done with the minimum of inconvenience and fuss.
After treatment and upon our return home, it was almost impossible to detect that anyone had been in the house.
Well done Lawlors!
Please find enclosed here-with our cheque for the inspection of our premises yesterday.
May I also add that both my wife and myself were very impressed with the young man who represented your firm, he was most courteous in carrying out his duties and his obvious keen attitude and help he passed on to us.
Just a few lines to tell you how delighted we were with the service received from your Technician.
He was totally committed to doing a good job, and that was obvious, furthermore he left the house as tidy etc, as it was when he commenced.
He made a very traumatic experience a lot easier than could be expected.
Dear Staff at Lawlors
I am writing to express my appreciation for your help when I had problems with wasp nests. Although it was the holiday season you went out of your way to give advice and arrange for someone to call.
The nests were treated on Sunday 24th December. The person who completed the job was officially on holiday, but nonetheless found time to eradicate the nests efficiently and cheerfully.
Thank you again for your wonderful customer service.
To Whom it May Concern,
This note is to express my appreciation of the efficiency and courtesy shown by your service man in his yearly white ant inspection of my property a few days ago.
In this day and age, maybe not enough “thank you’s” are expressed when deserved, therefore this note is meant to encourage both of you, and your service man personally, with my very best wishes for the future.
We were most impressed with the professionalism of your Representative who did the inspection/quote.
Excellent and accurate information and great attention to detail.
The same excellence and 1st class approach was displayed by the treatment person. I will certainly recommend you highly, the other 2 quotes I got did not come anywhere near you in standard of service and information, no doubt this would also have extended to the actual job done.
Very happy with your technician's work, always does a thorough job.
We have just had our annual inspection undertaken by Peter McArthur.
We wish to express our appreciation not only for a job apparently well done, but also for his cooperative attitude and friendly nature. The manner in which he goes about his inspection gives us great confidence in him and your organisation.
We have been fortunate to receive many more letters over the years similar to these. Thank you once again to the clients who took the time to write, and thank you for reading and considering them.